Frequently asked questions

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Suit

For the PEPPER suit to function optimally, it should fit comfortably but still be snug. The suit is made of elastic material and will become more flexible over time. If an area of the suit feels too loose, you can use the belts provided to make this area tighter. You can also calculate your size on our website.

You can calculate your size on our website. Choose the size that is suggested to you during the calculation.

The electrodes of the suit should be in direct contact with your skin. We therefore recommend wearing nothing underneath if possible.

The zipper of the suit is located at the back and can be closed with the cord. The end of the cord is magnetic and can be attached to the back of the suit. The electrodes should be placed on your muscles. The battery is attached to the right side of your suit and secured with the strap.

The PEPPER suit is made of 68% nylon and 32% spandex. The fabric is machine washable at 30°C with normal detergent, but without fabric softener. Do not use a tumble dryer, but leave the PEPPER EMS suit to air dry.

The PEPPER suit can be washed in the washing machine at 30° Celsius with normal detergent (without fabric softener). Please remove the battery before washing the suit and do not tumble dry it.

The PEPPER suit was subjected to 150 wash cycles without any signs of wear being detected.

As the PEPPER suit is designed to fit perfectly, we do not recommend wearing a size that does not fit you. However, you can buy a second suit on peppermove.com and share a battery.

When you buy a PEPPER suit, you will also receive straps that can be used to adjust any loose areas of the PEPPER EMS suit. For EMS training, however, you also need the PEPPER battery. That’s why we offer you the opportunity to buy everything together in our starter bundle. This even includes the first 3 months of the PEPPER app free of charge.

  1. Check whether the battery light is on. If not, charge the battery with the charging cable. Always disconnect the battery from the suit before plugging it in.
  2. Check that the PEPPER app is connected to the suit. Switch on Bluetooth on your phone or tablet and go to the suit settings in the PEPPER app.

  3. Check that the battery is correctly positioned on the side of your suit.

  4. Always warm up your body or moisten the electrodes before putting on the suit, as the impulses are best transmitted with some moisture.

If none of this helps, please contact our PEPPER team via [email protected].

The intensity levels range from 0 to 100%, so you can set them to your desired intensity. You have full control over the intensity settings to customize your workout.

There is no difference in the frequency and intensity of the electrical impulses between our PEPPER EMS suit and the suits used in EMS studios. The main difference lies in the design and functionality. In EMS studios, the suit is connected to a device with cables to transmit the electrical impulses, which restricts freedom of movement. In addition, the suit must be moistened before use. In contrast, the PEPPER EMS suit requires no moistening and is powered by a lightweight battery, making it wireless and allowing complete freedom of movement during training.

Yes, the PEPPER suit offers the same intensity as in the studio, including the settings most frequently tested in the literature (between 15 and 100 Hz and 160 to 490 µs pulse width).

If the electronic impulses feel uncomfortable, try moistening the electrodes with water or extend your warm-up phase. The transmission of impulses from the electrodes works best with moisture. Also, try to reduce and increase the intensity carefully and find the right intensity for you. Start with one body part at a time.

If you have the feeling that the pulse intensity changes during training, there may be various reasons for this. The current flow between the electrodes and your skin increases when you sweat, as the conductivity increases. In this case, you can simply reduce the intensity to a more comfortable level. Alternatively, extend your warm-up session or moisten the parts of your body under the electrodes or the electrodes themselves before training. The difference in intensity will be much smaller if you set your initial intensity with pre-moistened skin. Your body will also get used to the intensity over time. If you train longer with PEPPER, you can simply increase your intensity to make the training more challenging and continuously stimulate your muscles to grow.

If the pulse feels different on one side of your body, pause the pulse and try placing the electrodes on top of your muscle group. If the electrodes are not placed directly over your muscles, the intensity may feel different.

The feeling of pulse intensity can vary depending on your state of health or performance. Depending on your condition and the time of day, your skin may be drier on some days. If this is the case, extend your warm-up or moisturize your skin a little before putting on the PEPPER suit.

We cannot give a clear answer to this question. EMS can help with weight loss by boosting muscle activity and metabolism in the body. In addition, EMS training can promote blood circulation. These effects can support weight loss. However, it is advisable to also maintain a healthy lifestyle with a balanced diet and regular exercise, as EMS training alone cannot replace a healthy lifestyle.

If your PEPPER EMS suit does not fit, please send an email to [email protected] within 30 days from the date of purchase.

The PEPPER EMS suit is guaranteed for one year. You can find our warranty conditions here.

App

The first 3 months of using the app are free of charge. After that, the app costs 12.99 euros per month or 99 euros for an annual subscription.

You can also use the PEPPER App for free, but with the free version you only have access to the frequency and intensity settings. To gain access to all PEPPER App functions and training videos, a subscription fee must be paid after the first 3 free months have expired.

The PEPPER App was developed for iOS and Android. You can use the app on both your phone and tablet.

Yes, it is. Our app supports devices from Polar, Fitbit, Google Fit, Garmin, Oura, Whoop and Withings.

In the PEPPER App, you will find the Strength, Cardio and Relaxation modes under the “Suit” section. If you select one of these modes, you can either train freely with the predefined frequencies or select a workout video that matches the respective mode. Each mode has a rhythm that determines the frequency. For example, in strength mode, a rhythm of 4-4 means that there are 4 seconds of pulses followed by 4 seconds of rest. In the workout videos, the pulses are synchronized with your movements.

PEPPER App Modes

Yes, you can! In the PEPPER App, you can plan a workout session for several people in the “PEPPER Party” section. In order for several people to take part, each participant needs a PEPPER EMS suit. Only one person has to pay for the PEPPER App to create the PEPPER Party, while the other participants can use the free version of the app. The creator of the PEPPER Party sets a code that the other participants enter in the app under “PEPPER Party” to take part in the session.

PEPPER Party creator
Joining a PEPPER Party
PEPPER Party participants

You can only log in to the app with one account and cannot create additional profiles for different users.

If your app is not working, you can restart it, update it or check the Bluetooth connection on your phone or tablet. If the problem persists, please contact our team via [email protected].

Yes, you can use the PEPPER App without buying a suit and explore the features and workouts. However, you will need to buy a PEPPER suit to train with EMS.

To ensure safe use of the app, we recommend that you complete one strength training workout per week that is suitable for all levels in the first four weeks. As soon as you have completed your first onboarding month, we will unlock all other training videos for all levels.

You do not necessarily need an internet connection. No internet connection is required for your own training. However, if you train with our workout videos, you will need an internet connection. You can also download the videos and once they are saved on your device, you no longer need an internet connection. To use the battery, all you need is a Bluetooth connection.

No, you do not need to. During your workout you can save your chosen intensity by clicking on “Save Preset”. The next time you train, simply click on “Load Preset” to automatically apply your saved intensity settings.

Apart from the PEPPER suit with battery, the PEPPER App, something to drink and a fitness mat, no other equipment is required for the workouts in the app.

We publish new content on a regular basis.

Yes, you can! With every training session you collect PEPPER Points and can see which heat zones you were in during the workout. You can also track your monthly progress, including calories burned, number of training sessions and much more.

Battery

The battery lasts up to 10 training sessions before it needs to be recharged.

The battery takes about 30 minutes to fully charge.

The PEPPER battery has a two-year warranty. You can find our warranty conditions here.

PEPPER

PEPPER is your home EMS training solution, anywhere and anytime. The PEPPER suit uses EMS technology to intensify every movement to help you reach your fitness goals much faster. With the PEPPER App, you have complete control over the intensity of your suit. You can choose from a variety of strength and cardio workouts developed by leading EMS experts to get the most out of your training. Alternatively, you can use the suit without training videos to improve your own training routine with EMS.

You can buy the PEPPER suit at peppermove.com and download the PEPPER App from the Apple Store or Google Play Store to get started right away.

Google Play button
App Store button

Yes, you can book a live onboarding with one of our EMS experts via the link in your purchase email or send an email to [email protected] to make an appointment for an introduction.

No. The PEPPER suit is very sensitive and the intensity can be adjusted so that it feels good for you.

PEPPER is for anyone who wants to get and stay fit efficiently and with fun. PEPPER is only intended for healthy users and should not be used if you have the following contraindications:

  • Pacemaker, defibrillator, severe heart disease
  • Acute bacterial or viral infection
  • Pregnancy

We recommend that you follow the precautions and consult your doctor if the following health conditions apply to you:

  • Severe muscle strain, trauma, fractures, atrophy
  • Severe joint problems
  • Cardiovascular or heart disease
  • Severe neurological diseases (epilepsy, multiple sclerosis, sensory disorders)
  • Severe metabolic disorders (type I or II diabetes, thyroid, liver, kidney)
  • Severe circulatory disorders (ischemia, arteriosclerosis)
  • Abdominal or hernia
  • Electronic devices (e.g. heart monitors, ECG devices)
  • Cancer, tumor disease
  • Severe orthopedic diseases (arthrosis, osteoporosis, rheumatism)
  • Severe respiratory diseases (asthma, COPD, allergies)

We recommend that you interrupt your training or consult a doctor if:

  • Your state of health has changed and one of the contraindications or precautions apply to you
  • Skin redness or irritation persists over a longer period of time
  • You have headaches or other pain during or after training

Electronic muscle stimulation should also not be used over the neck, mouth and head or over inflamed or infected areas of the body. Even if it is not yet known that the PEPPER training risk has triggered cardiac arrhythmia, there is a theoretical residual risk and the danger of cardiac arrhythmia must be warned of.

Benefits of PEPPER:

  • Targeted muscle building through EMS, which can lead to faster progress
  • Effective training in just 20 minutes, ideal for strengthening muscles
  • Joint-friendly training without heavy weights, suitable for rehabilitation
  • Individually adaptable to every fitness level and personal goals
  • Suitable for everyone – beginners, advanced and professional athletes
  • Flexible training, regardless of time and place, whether at home or on the go
  • Wireless suit with lightweight battery for full freedom of movement
  • No need to wet the suit
  • No studio dependency, saving time and money
  • Easy control of frequency and intensity via the PEPPER App
  • Personalized training plans
  • EMS can be combined with other sports such as tennis, jogging, or cycling
  • Save intensity presets for future workouts
  • Detailed training statistics for performance monitoring
  • Compatibility with wearables
  • Media library with over 50 training videos
  • Expert-led workouts with synchronized pulses
  • Interactive onboarding and support for beginners
  • Group training available 

PEPPER offers three different training modes: strength, cardio and relaxation.

Strength: As the body first has to get used to the intensity of the impulses, we recommend starting with a maximum of 25 minutes of strength training per week in the first month. As soon as you get used to the electrical impulses of EMS training, you can gradually train several times a week and increase the intensity.

Cardio and Relax: As the pulse intensity is lower here, this training can be carried out more frequently. We recommend increasing the training slowly and giving your body time to adjust to this new form of training.

You can train with PEPPER anywhere – at home, in the gym, outside, on your spinning bike or even on the tennis court.

The PEPPER App offers a wide range of strength, yoga and cardio workout videos and enables you to get an effective full-body workout with EMS that always activates all muscles. Some workouts place a special focus on specific muscle groups. You can also train without videos and create your own workout. For inspiration: PEPPER can also be integrated into sports such as tennis, jogging, boxing or cycling.

The first results will be visible after 4 to 6 weeks. Get the most out of your PEPPER experience by training regularly and challenging yourself. To keep your motivation high, you can also create a training plan in our PEPPER App.

You can test your PEPPER EMS suit with battery for 30 days. If you are satisfied with the product, simply keep it. If it does not meet your expectations or does not fit, send us an e-mail to [email protected] within 30 days of the order date. Upon receipt of your return, the refund will be made within approximately 3 days via your chosen payment method.

The key difference between an EMS studio and the PEPPER EMS suit with PEPPER App lies in the flexibility, versatility and independence of the training. Regular EMS training with PEPPER is also more cost-effective than in a studio.

In the EMS studio, you receive a suit that needs to be moistened with water before training. This suit is connected by cable to a device that controls the electrical impulses, which restricts freedom of movement during training. In the studio, the training is accompanied by a personal trainer who regulates the frequency and intensity of the impulses and guides the exercises. The workouts are usually rather static and last around 20 minutes.

With EMS training using the PEPPER EMS suit, on the other hand, you have your own wireless suit that offers the same freedom of movement as normal sportswear thanks to a lightweight battery. Moisturizing the suit is not necessary. With the PEPPER EMS suit, you can train anytime and anywhere. The frequency and intensity of the pulses can be conveniently controlled via the PEPPER App, which also includes workout videos with synchronized frequencies for the exercises, training plans and free training. These functions make it possible to customize EMS training and combine it with other sports such as tennis, jogging, cycling or boxing. For EMS beginners, the PEPPER App offers helpful introductions to all aspects of EMS training in order to optimize training at home. You can also arrange a live onboarding session with one of our EMS experts by sending an email to [email protected].

Payment

We accept the following payment methods: Mastercard, PayPal, Visa, iDEAL, Bancontact/Mister Cash and Klarna.

Yes, we offer flexible payment options to give you the best possible payment freedom. You can pay us in installments and we work with reputable payment providers who offer you different financing plans:

  • Klarna: With Klarna, you have the option to split your payment into up to 12 installments. This means that you can pay the total amount in equal monthly installments over a period of up to one year.

  • PayPal: If you opt for PayPal, you can even pay in installments over a period of up to 24 months. This gives you even more flexibility and allows you to pay off larger amounts conveniently over a longer period of time.

These options make it easy for you to make your purchases without having to pay the full amount immediately. You can simply select your preferred payment method during the ordering process and choose the installment plan that suits you best.

Shipping

Shipping usually takes 3-5 working days.

Yes, delivery to a parcel station is possible. However, only if this is supported by the shipping company DHL.

Please note here: Please enter the Packstation in the “Address” field and the personal postal number in the “Additional address” field.

As soon as your shipment is on its way, you will receive an e-mail from DHL with your shipment number, which you can use to track the delivery.

We deliver to all EU countries, Switzerland and the United Kingdom. Customs duties are not included in the price and are the responsibility of the buyer. We ship from Germany. Customs duties only apply to deliveries outside the EU, for example to Switzerland or the United Kingdom.

Returns

If you are not satisfied with your delivery, the product does not fit or you have received the wrong product, please send an email to [email protected] within 30 days from the date of purchase. We will take care of your request as soon as possible.

If the order does not meet your expectations or does not fit, please send us an email to [email protected] within 30 days from the date of purchase. Once we have received your return, the refund will be made within approximately 3 days using the payment method you selected during the ordering process.

Unfortunately, we cannot completely rule out errors. If you have received the wrong product, your product is defective or something is missing from your order, please send us an email to [email protected]. Describe in the e-mail exactly what is wrong and include your contact details. We will take care of your request as quickly as possible.

No, you do not have to pay for the return. Returns are free of charge. If you are not satisfied with your delivery or have received the wrong product, please send an email to [email protected] within 30 days from the date of purchase. We will take care of your request as soon as possible.

If you are not satisfied with your delivery, it does not fit or you have received the wrong product, please send an email to [email protected] within 30 days from the date of purchase. We will take care of your request as soon as possible.

Once we have received your return, the refund will be processed within approximately 3 days. The refund will be made via the payment method you selected during the order process.

EMS

EMS stands for Electronic Muscle Stimulation. EMS uses low-frequency electrical impulses that lead to controlled muscle contractions, thereby intensifying muscle movement and activation.

Normally, your brain sends electrical signals to contract your muscles. EMS replicates these brain signals and sends low-frequency impulses directly to your major muscle groups. This allows for highly efficient muscle contractions, reaching up to 90% of your muscle fibers. Unlike traditional strength training, which focuses on just one exercise and muscle group at a time, full-body training with EMS can activate and strengthen all major muscle groups simultaneously.

EMS training makes your workout very efficient. You can activate twice as many muscle fibers as when lifting weights, allowing all major muscle groups to be engaged simultaneously. Depending on the intensity, 20 minutes of EMS training is equivalent to 1 to 2 hours of traditional fitness training in a gym. Additionally, EMS training is gentle on the joints as it does not require additional weights.

Yes, when used correctly, EMS training is safe and effective. The low-frequency impulses only target the skeletal muscles and do not reach deeper body regions. Please follow the user manual and the onboarding process in the PEPPER App for proper use.

EMS should only be used on healthy bodies and for fitness purposes. Train with the PEPPER training system only if you feel healthy and fit.

If any of the following contraindications apply to you, you should not use the product:

  • Pacemaker, defibrillator, severe heart disease
  • Acute bacterial or viral infection
  • Pregnancy

We recommend that you follow the precautions and consult your doctor if any of the following health conditions apply to you:

  • Severe muscle strain, trauma, fractures, atrophy
  • Severe joint problems
  • Cardiovascular or heart disease
  • Severe neurological diseases (epilepsy, multiple sclerosis, sensory disorders)
  • Severe metabolic disorders (Type I or II diabetes, thyroid, liver, kidney)
  • Severe circulatory disorders (ischemia, arteriosclerosis)
  • Abdominal or inguinal hernia
  • Electronic devices (e.g., heart monitors, ECG devices)
  • Cancer, tumors
  • Severe orthopedic conditions (osteoarthritis, osteoporosis, rheumatism)
  • Severe respiratory diseases (asthma, COPD, allergies)

We recommend pausing your training or consulting a doctor if:

  • Your health condition has changed, and any of the contraindications or precautions apply to you
  • Skin redness or irritation persists for an extended period
  • You experience headaches or other pain during or after training

Electrical muscle stimulation should also not be applied to the neck, mouth, head, or over inflamed or infected body areas. Although no training-related risk of triggering heart arrhythmias with the PEPPER system has been reported, a theoretical residual risk remains, and caution should be exercised regarding potential heart rhythm disturbances.

EMS training is safe for healthy people if practiced correctly. If you are pregnant or have a pre-existing medical condition, you should always seek medical advice before starting EMS training to ensure that you are allowed to train with EMS.

However, if you regularly exceed your own performance limits during EMS training, this can cause an increase in the creatine kinase (CK) level in your blood. If you train beyond your own limits and do not have sufficient recovery phases, a persistently high CK value can damage the kidneys. EMS beginners in particular should start EMS training slowly, take regular breaks to recover from EMS training and gradually increase the training workload until the body has become accustomed to the electrical impulses.

 
 

The feeling that we are looking for in EMS is an intense tingling that activates your muscles.

You still have questions?

Please write an e-mail to [email protected].